From 8a3a0bf6d56c8f94a9d097597a9d33667dc8fc76 Mon Sep 17 00:00:00 2001 From: Jared Kosanovic <jared.kosanovic@wisc.edu> Date: Wed, 24 Feb 2021 16:32:27 -0600 Subject: [PATCH] Add get help documentation --- README.md | 3 ++- get-help.md | 12 ++++++++++++ 2 files changed, 14 insertions(+), 1 deletion(-) create mode 100644 get-help.md diff --git a/README.md b/README.md index bc2227b..3fde523 100644 --- a/README.md +++ b/README.md @@ -46,4 +46,5 @@ Use [template.md](./template.md) to create new content. * [How To Guides](./docs/howto.md) * [Training](./docs/training.md) * [Best Practices And Recommendations](./docs/best-practices.md) -* [Shared Orgs and Sub Orgs](./docs/shared-org-vs-sub-org.md) \ No newline at end of file +* [Shared Orgs and Sub Orgs](./docs/shared-org-vs-sub-org.md) +* [Get Help](./get-help.md) \ No newline at end of file diff --git a/get-help.md b/get-help.md new file mode 100644 index 0000000..abae404 --- /dev/null +++ b/get-help.md @@ -0,0 +1,12 @@ +# Get Help + +If you weren't able to answer question using the documentation in this repository, here are some options that are available to get help. + +- Informatica provides documentation on their website. + - [Cloud Data Integration](https://network.informatica.com/onlinehelp/IICS/prod/CDI/en/index.htm) + - [Cloud Application Integration ](https://network.informatica.com/onlinehelp/IICS/prod/CAI/en/index.htm) +- Frequently asked questions are [documented in the Informatica KB](https://search.informatica.com/). +- [Informatica Network](https://network.informatica.com/) has a "Communities" section that allows anyone to create public forum posts to illicit help from other IICS users or experts. An Informatica Network account is required to use this feature. The account isn't associated with a NetID and can be deleted at any time. +- UW-Madison's Informatica license provides an ["Ask an Expert"](https://network.informatica.com/community/informatica-network/blog/2018/09/10/new-feature-announcement-ask-an-expert) service, which allows anyone to get on a call with an Informatica expert to discuss design and architectural questions. Please contact doit-integration-platform@office365.wisc.edu to schedule a session. +- Support cases can be created with Informatica for general usage questions or operational issues. Please contact doit-integration-platform@office365.wisc.edu to create a support case. +- For all other questions related to UW-Madison's instance of IICS, please contact the DoIT Integration Platform team: doit-integration-platform@office365.wisc.edu \ No newline at end of file -- GitLab