Campus Salesforce admins need a document that explains the recommended process for integrating with Outlook and Office 365 so that they aren't handled by one-off requests
Users are able to send emails out of Salesforce using Office 365 - setting this up did not require O365 global admin access. This blog post explains at a high level how it works: https://www.cirrusinsight.com/blog/how-to-send-salesforce-emails-through-gmail-or-office-365. From the end user perspective, when they go to send an email out of Salesforce for the first time, they are prompted to connect (via OAuth) to their Office 365 account using their NetID credentials.
Some Salesforce instances leverage Outlook's Salesforce add-in: https://appsource.microsoft.com/en-us/product/office/WA104379334?tab=Overview. Using this add-in, users can quickly sync an email message (that they've received or that they are sending) from Outlook to the appropriate Salesforce records. This means syncing an email message to a prospect's Contact and Opportunity records so that it shows up in their records' Activity History timeline.
DoIT's enterprise CRM program owner has an objective to improve communication and collaboration with departments using Salesforce and other CRMs. At this point, it is uncertain if there will be a central location for all CRM-related integration documentation. This is why an Office 365 specific document is needed in the short term.