get-help.md

# Get Help

If you weren't able to answer question using the documentation in this repository, here are some options that are available to get help.

- Informatica provides documentation on their website.
    - [Cloud Data Integration](https://network.informatica.com/onlinehelp/IICS/prod/CDI/en/index.htm)
    - [Cloud Application Integration ](https://network.informatica.com/onlinehelp/IICS/prod/CAI/en/index.htm)
- Frequently asked questions are [documented in the Informatica KB](https://search.informatica.com/).
- [Informatica Network](https://network.informatica.com/) has a "Communities" section that allows anyone to create public forum posts to illicit help from other IICS users or experts. An Informatica Network account is required to use this feature. The account isn't associated with a NetID and can be deleted at any time.
- UW-Madison's Informatica license provides an ["Ask an Expert"](https://network.informatica.com/community/informatica-network/blog/2018/09/10/new-feature-announcement-ask-an-expert) service, which allows anyone to get on a call with an Informatica expert to discuss design and architectural questions. Please contact doit-integration-platform@office365.wisc.edu to schedule a session.
- Support cases can be created with Informatica for general usage questions or operational issues. Please contact doit-integration-platform@office365.wisc.edu to create a support case.
- For all other questions related to UW-Madison's instance of IICS, please contact the DoIT Integration Platform team: doit-integration-platform@office365.wisc.edu